Costs and Destination
Thank you for shopping at LUXE FACIAL MASK BOUTIQUE LLC. International shipping may be delayed due to natural disasters or severe weather. To track your order, please contact LuebanoOdelia376@gmail.com and we will provide you with an order tracking number.
Currently, we only ship to 16 European countries (Spain, Portugal, Poland, Czech Republic, Slovakia, Slovenia, Bulgaria, Greece, Romania, Austria, Italy, Croatia, Estonia, Lithuania, Latvia, and Germany). Please note that all our product prices include taxes; you will not be charged any additional taxes.
Delivery Time
Countries/Regions: Spain, Portugal, Poland, Czech Republic, Slovakia, Slovenia, Bulgaria, Greece, Romania, Austria, Italy, Croatia, Estonia, Lithuania, Latvia, Germany
Review Time: 3-5 business days
Delivery Time: 5-8 business days
Shipping Fee: Free
Courier Company: UPS/FedEx
Total Delivery Time = Processing Time + Delivery Time (depending on your location) = 5-13 business days
Order Processing Time
This refers to the time between the buyer placing an order and the seller sending the order to the courier company.
Orders are typically shipped within 3-5 business days after order/payment confirmation. Orders placed on weekends may experience delays.
Our warehouse is only open during normal working hours (Monday to Friday, excluding public holidays). In this case, we will take measures to minimize delivery delays as much as possible.
Shipping Fee: Free shipping on all products.
Express Delivery
We typically use the following courier companies: FedEx/UPS
Delivery Areas
Delivery Areas: Spain, Portugal, Poland, Czech Republic, Slovakia, Slovenia, Bulgaria, Greece, Romania, Austria, Italy, Croatia, Estonia, Lithuania, Latvia, Germany
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You will receive an email after your order is shipped. We will provide you with a tracking number (the tracking number is valid for 24 hours; click here to track your order). Please note: Tracking information updates may take longer during promotional events or holidays.
Tracking information may take 48-72 hours to update.
If you cannot track your package correctly, please contact us, and we will resolve the issue within 48 hours.
Extended Delivery Time
Delivery may be delayed due to carrier delays, inclement weather, supply constraints, high shipment volumes, or labor shortages. If your order is delayed, please contact us at LuebanoOdelia376@gmail.com, and we will check with the logistics company as soon as possible. Thank you for your understanding and support.
Order Cancellation and Modification
Before Shipment:
Cancellation/Address Change/Change or Replacement: Free
After Shipment:
Please note! Shipped orders cannot be modified, blocked, or cancelled.
If you refuse delivery and return the order to our warehouse, we will treat it as a return.
In this case, we will refund your purchase price (minus shipping costs) to your original payment account, so please confirm your shipping address before placing your order.
Regarding Taxes and Fees
In special circumstances, your order may be subject to customs duties payable to your country's government, not our website, and you will be responsible for these costs. We apologize for any inconvenience this may cause, but we have no control over customs in your country or any other country. Please contact your local customs authority for more information about customs duties, taxes, and customs.
Contact Us
Email: LuebanoOdelia376@gmail.com
Phone: 07751786345