Regarding Returns and Exchanges
Return/Exchange Period: If you wish to return or exchange an item, please contact us via online customer service within one week of receiving the item.
Cash on Delivery: Within 7 days of receiving the item.
Credit Card Refund: Within 7 days of receiving the item.
PayPal Refund: Within 7 days of receiving the item.
Return Shipping Costs are Your Responsibility: You only need to pay for return shipping.
Please return the item to our store within one week of receiving notification.
Upon receiving notification, we will immediately provide the buyer with all details, including the return address.
Please note that if you contact us or return the item after the above deadlines, we will not accept returns or exchanges, regardless of whether it is due to our error or your personal reasons.
*Please note that the following product categories are not eligible for returns or exchanges:
・Items shipped more than one week ago ・Used items ・Returns or exchanges due to damage or loss of the item, packaging, or accessories are not accepted.
Return and Exchange Policy for Orders Not Matching Recipients (Except for Product Defects)
【Defects Caused by Our Negligence】
If the defect is caused by our negligence, such as product damage, we will replace part of the product and issue a refund.
The steps are as follows:
Return Address: No. 5, Bangwen Village, Zuntan Town, Longhua District, Haikou City, Hainan Province
Return and Exchange Contact Number: 07751786345
1. Please contact us by email or phone within one week of receiving the product and provide the following information:
· Name
· Address
· Phone Number
· Email Address
Product Name
Exchange or Return
Reason
Order Number
2. We will provide return instructions.
3. Return the product to us using the "Cash on Delivery" method.
*Please be sure to contact us in advance. We will not accept returns or exchanges if you do not contact us in advance.
*Please be sure to use a trackable logistics method to return the goods to avoid loss. Please ensure the items are properly packaged and mark any items as "fragile." If you do not inform us of the reason for damage upon arrival, we will be unable to process exchanges, returns, or refunds. Thank you for your understanding.
4. After confirming receipt of the returned goods, we will process your exchange or refund.
【Convenient Return Service】
We offer convenient return services; you only need to pay the return shipping cost.
The specific process is as follows:
1. Please contact us within one week of receiving the goods via email or phone, providing the following information:
· Name
· Address
· Phone Number
· Email Address
Product Name
Returned Item Name
Reason for Return
Order Number
(The order number will be displayed in the order confirmation email sent by our store after you place your order)
2. Our store will provide you with return instructions.
3. Ship the goods back to our store. (In this case, the shipping cost will be borne by the customer.)
*Please fill out the "Return/Exchange Contact Form" at the end of your receipt and ship it back with the goods.
*Please be sure to contact us via email or phone in advance. Please note that we cannot accept returns if you do not contact us beforehand.
*Please ensure that the returned item has a verifiable tracking number to avoid loss during the return process. We also kindly request your cooperation in ensuring the packaging is secure and marking some items as "fragile." If the reason for damage is not disclosed before the item arrives at our store, we will be unable to process an exchange, return, or refund. Thank you for your understanding.
4. Once we confirm receipt of the returned item, we will process your refund immediately.
[Regarding Changes for Customer Convenience]
We apologize, but we cannot make changes for customer convenience. If you wish to adjust the size after receiving the item, please cancel your order and reorder the required item.
[Regarding Order Cancellation]
Since we begin preparing shipment immediately after sending you the order confirmation email, we cannot accept order cancellations or changes afterward. Please note that for the convenience of other customers, we will treat this item as a return.
[Cash on Delivery Customers]
Cash on delivery customers must pay cash upon receipt of the item. Please confirm in advance if your order address and shipping address are different.
Email: LuebanoOdelia376@gmail.com
Phone: 07751786345